Refund policy

We want you to be happy with everything you buy from us. Here is where you stand.

Your right to cancel

If you change your mind, you have 14 days from the day you receive your order to tell us you want to cancel. You then have a further 14 days to send the item back. We will refund you in full, including the standard delivery charge you paid.

To cancel, email us at support@lolliandpop.uk with your order number. You do not need to give a reason.

You pay the cost of returning the item unless it is faulty or we sent you the wrong thing.

Our 30 day exchange

If you would rather swap for a different size or colour, we give you 30 days from delivery, which is longer than the law requires. Email us and we will send you a prepaid label and arrange the swap. For sizing, this is usually the quickest and easiest option for everyone.

Condition of returned items

Items must come back unworn and unused, with tags attached and in their original packaging. Please include your order number.

Faulty or wrong items

If something arrives damaged, faulty or is not what you ordered, contact us straight away and we will put it right. You have 30 days from delivery to reject a faulty item for a full refund. After 30 days we will repair or replace it. This is in addition to your cancellation rights above and does not affect them.

Items we cannot take back

By law, the 14 day cancellation right does not apply to personalised or made to order items, or to gift cards.

Sale items can still be cancelled and refunded under your statutory rights. Our 30 day exchange offer does not apply to sale items.

Returns address

Lolli and Pop
8 Heyes Lane
Timperley
Altrincham
WA15 6EA

Please contact us before sending anything back so we can look out for it.

Timescales

We will refund you within 14 days of receiving the item back, to the payment method you used. If you have any questions, email support@lolliandpop.uk.

Nothing in this policy affects your statutory rights.